Q1. Can I have a sample order for the cream/lotion?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 3-5 days, mass production time needs 20~25days for order quantity more than
Q3. Do you have any MOQ limit for cream/lotion order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for face cream/lotion?
A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q6. Is it OK to print my logo on the product needed?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new product with new order for small quantity. For defective batch products, we can discuss the solution.